中国への不良品の出荷と修理対応に批判が高まったことへの対応。
さらには台湾ではライバル製品をけなすように工作をする人へお金を支払っていたという。
http://www.bbc.co.uk/news/business-24634589
Samsung Electronics apologises to Chinese consumers
Samsung Electronics has apologised to Chinese consumers after a report carried on China's state TV claimed some of its phones were malfunctioning.
The report alleged the phones were crashing due to faulty memory chips and criticised its repair policies.
Samsung, which generates nearly 14% of its overall revenue from China. said it would provide free repairs for the seven models mentioned in the report.
In a separate development Samsung was also fined by Taiwanese authorities.
Taiwan's Fair Trade Commission levied a fine of fined 10m Taiwanese dollars ($340,000; £210,000) over allegations that Samsung had paid money to people to criticise rival's products.
Growing scrutiny
China is the world's second largest economy and the most populous country,
The combination of a growing economy, rising income levels and a large consumer base has made it a key market for leading global firms.
However, as foreign companies continue to grow their business in China, they have come under increased scrutiny.
Samsung, which is the latest foreign firm to be criticised in the Chinese media, said in statement that it "sincerely apologises" to Chinese consumers for inconveniences caused by the company's "management problems" and that it welcomed the media scrutiny.
The models mentioned in the China Central Television (CCTV) report on Samsung, which was aired earlier this week, include the Galaxy S3 and the Note2 phones.
Earlier this week, a separate report on CCTV claimed that Starbucks, the world's largest coffee chain, was charging higher prices in China than in other major markets.
【このカテゴリーの最新記事】
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image
-
no image